Refund and cancellation policy
This policy covers deposits, cancellations, rescheduling, and refunds for CoveHub advisory consultations and monthly pipeline reviews.
Eligibility
Refund requests apply to fees paid directly to CoveHub Sales Process Advisory Pty Ltd for consultations listed on this site. Consumer guarantees under Australian Consumer Law still apply where relevant.
Cooling-off before work begins
If you cancel a fixed-scope engagement in writing before the first working session and before we have begun document review, you may receive a full refund of amounts paid within fourteen days of our confirmation email.
After work has started
Once opportunity review or a coaching session has begun, fees for work already performed are non-refundable. Remaining prepaid amounts for unused sessions may be refunded in part, calculated against the unused portion of the agreed scope, less any non-recoverable travel booked at your request.
Deposits
The commencement deposit on diagnostics and short projects secures diary time. Deposits become non-refundable once document review has started, except where CoveHub cancels the engagement.
Monthly pipeline reviews
Monthly retainers may be cancelled with fourteen days’ written notice before the next billing date. The current month is non-refundable once the scheduled review session has occurred or the billing date has passed.
Rescheduling and no-shows
You may reschedule a coaching or review session with at least forty-eight hours’ notice at no charge. Sessions missed without notice are treated as delivered. CoveHub will offer one courtesy reschedule per engagement when notice is short due to illness or emergency.
Materials and third-party costs
Printed materials or venue hire arranged specifically for an on-site Queensland visit at your request are non-refundable once ordered. We do not sell physical products or software licences as part of standard consultations.
Refund process and timing
Email hello@desktop-covehub.click with your name, engagement date, and reason for the request. Approved refunds are returned to the original payment method within ten business days.
Exceptions
If CoveHub cancels an engagement for reasons within our control, you may choose a full refund or a rescheduled start date. Statutory rights that cannot be excluded under Australian Consumer Law remain available.